Support
Need a hand? We’re here.
Clients can log in to the client portal or call the helpdesk. Not a client yet? We can still help: send us a quick help request.
Get support
Existing customers can login and get quick support, new customers can submit a quick ticket and a free member of the team will help.
Existing clients
Raise and track tickets, see your services and licences, and download shared files in the client portal.
Log in to the client portalNot a client yet?
Send a quick help request and we’ll get back to you as soon as possible with what we can do and what it will cost.
Want IT support you can rely on every day?See our IT support plans →
- 01
Submit a ticket
Tell us what’s wrong and we’ll let you know our recommended actions and a ballpark price for the work.
- 02
Investigate & report
Once approved, we'll investigate the issue, provide a brief report and take any urgent actions necessary and agreed.
- 03
Fix & support
We take any further agreed action and provide a ongoing support plan tailored to your business needs.
Quick help request
Tell us what’s going on and we’ll pick it up as soon as we become available. Existing clients can also raise tickets in the portal.
Need Ongoing Assitance?
Need ongoing help with your web or IT services, or looking to start something new? Contact the team to get started.